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Accessibility Policy

Our ADA Policy

Accessibility Statement for the Island Hotel Collection Website

Island Hotel Collection is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and working to apply relevant accessibility standards across the Island Hotel Collection website (the “Site”).

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. These guidelines outline three levels of conformance: Level A, Level AA, and Level AAA.
We strive to conform with WCAG 2.2 Level AA.

Additional Accessibility Considerations

In addition to our target conformance level, we aim to support accessibility best practices that improve usability for a wide range of assistive technologies and browsing experiences, including:

  • Meaningful navigation order and keyboard accessibility where possible
  • Clear headings and labels to support screen readers
  • Sufficient color contrast for readability
  • Skip-to-content functionality and other methods to reduce repetitive navigation
  • Ongoing reviews and updates as the Site evolves

Feedback

We welcome your feedback on the accessibility of the Site. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility-related inquiries within 2 business days.

Compatibility with Browsers and Assistive Technology

The Site is designed to be compatible with modern web browsers and commonly used assistive technologies. While we work to support a broad range of tools and devices, we cannot guarantee compatibility with every browser, operating system, or assistive technology configuration.

Technical Specifications

Accessibility of the Site relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • WAI-ARIA

Limitations and Alternatives

Despite our best efforts to ensure accessibility of the Site, there may be some limitations.

Third-Party Websites and Booking Tools:
Some links on the Site, including (but not limited to) Reservations, Book Now, Check Availability, gift card purchases, or other transactional tools, may take users to third-party websites or platforms. Island Hotel Collection does not control the accessibility of these third-party sites and is not responsible for their ADA compliance.

If you would like assistance completing a reservation or transaction, please contact us directly at (508) 228-4749, and a member of our team will be glad to help.

Accessibility at Our Hotels

Island Hotel Collection includes multiple hotel properties, each with its own accessibility features and accommodations. For property-specific accessibility information, including accessible guest room options and accessible routes within each hotel, please contact us at (508) 228-4749 or stay@21broadhotel.com so we can help match your needs with the most appropriate accommodations.