Hotel Policies

At 21 Broad Hotel and 76 Main Ink Press Hotel, our policies are designed to help your stay feel clear, comfortable, and thoughtfully cared for from booking to departure.

If you have any questions before your stay, our team is always happy to assist.

Deposit

For most stays, a deposit equal to 50% of the total reservation value is due at the time of booking. Payment may be made using Visa, MasterCard, American Express, or Discover. A reservation confirmation will be sent once the deposit has been received.

The remaining 50% balance will be automatically charged 14 days prior to arrival.

Please note that some rate plans and select stay dates are prepaid and non-refundable at the time of booking. When applicable, those terms will be clearly noted at the time of reservation.

Cancellation Policy

For standard reservations, a deposit equal to 50% of the full reservation value is due at the time of booking. The remaining 50% balance will be automatically charged 14 days prior to arrival.

Reservations made within 14 days of arrival are fully prepaid at the time of booking and are non-refundable.

Cancellations received more than 14 days prior to arrival are subject to a $25 processing fee. If a reservation is canceled within 14 days of arrival, all prepayments are non-refundable.

Please note that some rates and specific stay dates are prepaid and non-refundable. Reservations booked under those terms cannot be changed, canceled, or refunded. Applicable terms will be disclosed at the time of booking.

To modify or cancel a reservation, please contact our team directly.

Check-In and Check-Out

Check-in begins at 4:00 PM. Check-out is at 11:00 AM.

If you anticipate a late arrival or require special accommodations, please contact the hotel in advance and we will do our best to assist.

Minimum Check-In Age

Guests must be 21 years of age or older to check in.

Accessibility

Please visit the Accessibility page on our website for complete information about website accessibility and property-specific accessibility features at 21 Broad Hotel and 76 Main Ink Press Hotel.

Room Occupancy and Additional Guests

In accordance with local fire code, guest rooms are based on double occupancy, with a maximum of two guests per room.

We do not offer rollaway beds or cots.

Pets and Service Animals

While we love furry companions, 21 Broad Hotel and 76 Main Ink Press Hotel are not pet-friendly, with the exception of registered service animals.

If traveling with a service animal, please include a note at checkout with the quantity, size, and name(s) of your service animal(s), so our team can best prepare for your arrival.

For the comfort and safety of all guests:

Service animals may not be left unattended in guest rooms
Guests are responsible for any damage caused by a service animal

If an unapproved pet is discovered in a guest room, or if an animal causes damage or excessive cleaning needs, a fee of $250 per night will be charged to the credit card on file.

Housekeeping

We provide daily light-touch housekeeping service during your stay.

For guests staying longer than three nights, a full-service housekeeping will be provided after the third night of the stay.

If you need anything additional during your visit, please text us or speak with a member of our Guest Experience team.

Alcohol Policy

Guests must be 21 years of age or older to consume alcohol on property.

As our common spaces are shared by all guests, we ask everyone to drink responsibly and remain respectful of fellow guests and team members.

Non-Smoking Policy

21 Broad Hotel and 76 Main Ink Press Hotel are 100% non-smoking, non-vaping, and flame-free properties.

Smoking, vaping, or the use of candles or open flames is not permitted in guest rooms or anywhere on property. A $250 cleaning surcharge will be applied to any room or area where smoking, vaping, or open-flame use has occurred.

Parking

Neither 21 Broad Hotel nor 76 Main Ink Press Hotel offers onsite parking.

Guests arriving by car are encouraged to plan ahead for public parking options on Nantucket. Because both hotels are centrally located downtown, many guests choose to arrive on foot, by taxi, or by rideshare from the ferry.

Firearms Policy

The safety and comfort of our guests and staff is a top priority. For that reason, open carry of firearms is not permitted anywhere on hotel property, regardless of local law.

Guests who are legally permitted to possess a firearm must ensure that it is:

Unloaded when not in use
Stored securely in a guest-provided locked, hard-sided container
Kept safely within the guest's room or vehicle at all times

Failure to comply with this policy may result in removal from the property.

This policy does not apply to on-duty law enforcement officers or on-duty military personnel acting within the scope of their official responsibilities.

Guest Responsibility for Damages

While accidents happen, guests are financially responsible for any damage to hotel property caused by negligence, misuse, or intentional acts.

Lost and Found

If you believe you left an item behind during your stay, please contact the hotel directly. Lost items, if recovered, may be held for a limited time. Guests are responsible for any shipping costs associated with returned items.

Third-Party and Group Bookings

Reservations booked through a third-party website or travel provider may be subject to additional terms, conditions, and modification policies set by that booking source.

Group reservations, room blocks, and buyout stays may be subject to separate deposit, payment, and cancellation terms as outlined in the applicable agreement.

Health and Safety

When you stay with us, you become part of our community. We are committed to maintaining a clean, safe, and welcoming environment for all guests and employees.

We reserve the right to update operational practices and guest policies as needed to support health, safety, and comfort.

Taxes and Fees

Room rates are subject to applicable state and local taxes, as well as any fees disclosed at the time of booking.

Policy Changes

Hotel policies may be updated from time to time without notice. The policies in effect at the time of your booking and stay will apply.